1. Overview
Unitute ("we", "our", "us") provides a cloud-based Institute Management System for academic and operational workflows. This policy applies to all users accessing Unitute web properties, dashboards, and related services.
By accessing Unitute, you agree to the practices described in this policy. If you do not agree, discontinue use of the platform.
2. Information We Collect
2.1 Account and Profile Data
- Institution and branch details, admin names, and official contact information.
- User credentials, profile metadata, and access role assignments.
- Operational preferences, schedules, and dashboard configuration data.
2.2 Usage and Device Data
- IP address, browser type, operating system, and device identifiers.
- Page interactions, click paths, and feature usage analytics.
- Error logs and performance diagnostics used for reliability improvements.
3. How We Use Information
We process data to deliver the service, maintain security, and improve customer outcomes. Typical use cases include:
- Provisioning institution workspaces and user access rights.
- Processing subscriptions, invoices, and payment verification events.
- Detecting unauthorized access attempts and preventing abuse.
- Providing support, service notices, and product updates.
- Measuring feature adoption and optimizing platform performance.
4. Storage, Security, and Retention
Data is stored on secured infrastructure with role-restricted administrative access. We apply transport encryption, routine backups, and monitoring controls to protect against unauthorized access, disclosure, or alteration.
We retain account and transaction records only for operational, contractual, and legal compliance requirements. Data that is no longer necessary is deleted or anonymized according to our retention schedule.
5. Payments and Billing Data
Unitute does not store full card numbers in application databases. Payment details are processed through trusted third-party gateways that are responsible for payment card security compliance.
- We store billing contact information and payment status metadata.
- We receive masked transaction references from payment providers.
- Chargebacks and failed payments may trigger account review workflows.
7. User Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, export, restrict, or delete your personal information. Requests can be submitted by contacting our support team.
- Access and update profile details from your account dashboard.
- Request account closure and associated data deletion review.
- Manage communication preferences for product emails.
8. Contact
For privacy inquiries, report handling, or rights requests, contact us at support@unitute.lk.